SAP Managed Services | All for One Poland

SAP Managed Services

Comprehensive SAP support

Is your company using SAP in the cloud or an on-premise system? In either case, you need professional administration and support services.

All for One Outsourcing Center - services

Supporting SAP users in their daily work. Administration of SAP S/4HANA, SAP ERP/ECC and other environments. A secure private cloud dedicated to SAP systems. Managed services for SAP systems are our specialty.

Case studies

We service over 200 SAP Managed Services contracts for customers from Poland and other countries.

Our work standards

The All for One Outsourcing Center is a dedicated support organization, ensuring the quality and continuous handling of all maintenance and outsourcing contracts of All for One Poland customers. The Center operates in accordance with best practices applicable to service organizations.

Communication with customers is based on the single point of contact (SPOC) principle. The requests are recorded, processed and reported in the support application. The operation of the Center is coordinated by the Service Desk Team, which is responsible for forwarding customers’ requests to relevant teams of specialists, among other tasks.

Key standards in our work are:

  • IT Service Management System certified according to ISO 20000
  • Information Security Management System certified according to ISO 27001
  • SAP Partner Center of Expertise (PCOE) certificate

As a result, our customers are confident that regardless of the reported problem, the time and manner of sending a request, the issue will be handled by relevant professionals and the solution will be delivered in accordance with a contract and SLA provisions (including those concerning response times).

Friendly ticketing application

We work with our customers based on the BeeOffice Service Desk ticketing application. It allows not only the reporting and handling of tickets, but also a continuous review of the ticket status by both parties involved (the customer and the contract coordinator on the side of All for One).

//

Whitepapers

Login to the service application

Requests to All for One Service Desk

Write us Call us Send email






    1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
    2. The data controller is All for One Poland sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: iod@all-for-one.com.
    3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
    4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
    5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
    6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
    7. Personal data may be made available to other entities from the group that All for One Poland sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. All for One Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

    +48 61 827 70 00

    The office is open
    Monday to Friday
    from 8am to 5pm

    General contact for the company
    office.pl@all-for-one.com

    Question about products and services
    info.pl@all-for-one.com

    Question about work and internships
    kariera@all-for-one.com