SAP Maintenance | All for One Poland

SAP Maintenance

SAP Enterprise Support, SAP Standard Support

The All for One Outsourcing Center provides an SAP maintenance service (the so-called SAP manufacturer’s support). Depending on the customer’s needs, we provide SAP maintenance through the SAP Standard Support model or the SAP Enterprise Support model.

The SAP maintenance complements each other with the SAP application management (support for SAP users) that applies to customers as the so-called second support line. The application management is a point of contact for service notifications of customers and enables solving problems that are not suitable for support by the manufacturer of the SAP software as part of the SAP Maintenance Agreement as well as forwarding of other problems to the manufacturer’s service.

SAP maintenance service is carried out in the All for One Outsourcing Center. The benefits of services provided by a professional service organisation include:

  • the permanent availability of experienced specialists
  • a single point of contact (a Service Desk team) irrespective of a reported issue
  • service based on a fixed contract and SLA provisions (concerning response time, among others)
  • the highest global standards in data security (Information Security Management System compliant with ISO 27001) and in IT service management (IT Service Management System compliant with ISO 20000 and ITIL recommendations)

All for One Poland holds a PCoE (SAP Partner Center of Expertise) certificate. The certificate, which was awarded after a detailed audit conducted by SAP AG, confirms the highest quality of BCC services in the maintenance of SAP systems, in particular including SAP Enterprise Support services.

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    1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
    2. The data controller is All for One Poland sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor:
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    6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
    7. Personal data may be made available to other entities from the group that All for One Poland sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. All for One Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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