Within the managed hosting, SNP ensures the availability of customer’s systems and IT services in SNP Data Centers, with high availability and performance parameters specified in the SLA.
SAP administrative care “plus” is a service in which SNP provides the customer with a ready-to-use system platform, as agreed with the customer, and keeps it operational by providing the monitoring, responding to problems, etc.; the customer benefits from the ability to focus on the use of the business layer (e.g. the ERP system), without the need of taking care of hardware and software platforms
Individual terms of SLA – various business solutions require a different scope of support and different response times, so we agree with the customer on individual terms of cooperation and we provide the service at the level which is tailored exactly to customer’s business and economic requirements.