Service Desk | All for One Poland

BeeOffice Service Desk

Handling of service requests, e.g. IT

How does it work?

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an average number of IT and administration requests and problems generated monthly by a team of 100 office employees

  • Reporting problems and submitting questions (including their description and attachments)
  • Assignment of responsible persons
  • Online preview of the issue status
  • Notifications about each status change
  • Assessment of satisfaction with the request handling
  • Reporting (reaction and request processing times, SLA fulfilment, a customer satisfaction level)
  • Increased quality of handling of internal service processes
  • Time savings (both for people sending and handling the requests)
  • Improved image of support teams in the organization
  • Increased employee and customer satisfaction

Service Desk for HR processes

Read how Volkswagen Poznań uses the BeeOffice Service Desk to digitize the handling of HR and payroll processes for over 10,000 employees.

Read the case study

See how the multi-energy EWE Polska group uses the Service Desk to handle of internal IT requests.

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    1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
    2. The data controller is All for One Poland sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor:
    3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
    4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
    5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
    6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
    7. Personal data may be made available to other entities from the group that All for One Poland sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. All for One Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

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