Service Desk | All for One Poland

BeeOffice Service Desk

Ticketing system for IT, HR etc.

A service request, assignment of a responsible person, notifications of change in the request status. Order, simplicity and satisfaction of employees. BeeOffice Service Desk is a solution that organizes in a simple way the handling of internal service requests, regardless of their subject (IT, administrative, HR requests…).

In any organization employees report problems and requests to IT or administration teams. A printer is jammed, a phone is not working, a toilet faucet is broken. Issues are reported by various means – by phone, e-mail, orally …Often it is not known whether and who took care of the problem and what stage the issue is at.

BeeOffice Service Desk brings order to this process. Employees report the problem in the system. The operator assigns a responsible person to the problem reported. The information about the status change (questions, explanations, information about the solution) is entered into the system, interested parties receive notifications about the status change (like all notifications from BeeOffice – via Infobox and email).

Service Desk can also be used for the communication between the company and its customers, e.g. in BPO centers, or for the organization of warranty service or user support processes. Regardless of whether tens or thousands of users are supported in this way, the transparent and efficient service system will increase the effectiveness of the support team and customer satisfaction.

The Service Desk is one of BeeOffice modules, and therefore it benefits from the integration of various functions at a single place: it uses one list of employees, and the access to it is controlled with authorizations defined in the mechanism common to all functions of BeeOffice.

How does it work?

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Find out more

250

an average number of IT and administration requests and problems generated monthly by a team of 100 office employees

  • Reporting problems and submitting questions (including their description and attachments)
  • Assignment of responsible persons
  • Online preview of the issue status
  • Notifications about each status change
  • Assessment of satisfaction with the request handling
  • Reporting (reaction and request processing times, SLA fulfilment, a customer satisfaction level)
  • Increased quality of handling of internal service processes
  • Time savings (both for people sending and handling the requests)
  • Improved image of support teams in the organization
  • Increased employee and customer satisfaction

Service Desk for HR processes

Read how Volkswagen Poznań uses the BeeOffice Service Desk to digitize the handling of HR and payroll processes for over 10,000 employees.

Read the case study

See how the multi-energy EWE Polska group uses the Service Desk to handle of internal IT requests.

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    1. Personal data is processed pursuant to Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 – the General Data Protection Regulation
    2. The data controller is All for One Poland sp. z o.o. with its registered office in Złotniki, ul. Krzemowa 1 62-002 Suchy Las. Contact data of the Data Protection Supervisor: iod@all-for-one.com.
    3. Consent to data processing is voluntary, but necessary for contact. Consent may be withdrawn at any time without prejudice to the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
    4. The data will be processed for the purposes stated above and until this consent is withdrawn, and access to the data will be granted only to selected persons who are duly authorised to process it.
    5. Any person providing personal data shall have the right of access to and rectification, erasure, restriction of processing, the right to object to the processing and to the transfer of data, the right to restriction of processing and the right to object to the processing, the right to data transfer.
    6. Every person whose data is processed has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
    7. Personal data may be made available to other entities from the group that All for One Poland sp. z o.o. is part of – also located outside the European Economic Area, for marketing purposes. All for One Poland ensures that the data provided to these entities is properly secured, and the person whose data is processed has the right to obtain a copy of the data provided and information on the location of the data provision.

    +48 61 827 70 00

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    Monday to Friday
    from 8am to 5pm

    General contact for the company
    office.pl@all-for-one.com

    Question about products and services
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    Question about work and internships
    kariera@all-for-one.com